FAQ
Frequently Asked Questions
Answers to the questions we hear most often. Anything else? Ask us on WhatsApp, any time.
Requirements
What documents do I need to rent a car?
For self-drive rentals we ask for a valid passport (or KTP for Indonesian citizens) and a driving licence. International visitors need an International Driving Permit together with their home licence. For rentals with a driver, an ID is enough.
Prices
How do I get a price?
Send us your car, dates and pick-up location on WhatsApp and our team will reply with the best price for your trip.
Payment & cancellation
Is a deposit required?
A down payment confirms your booking, and self-drive rentals may require a refundable security deposit. Our team will explain the details when confirming your reservation.
What is your cancellation policy?
Plans change. Let us know as early as possible and we will do our best to reschedule. Cancellation terms are confirmed together with your booking.
During your rental
Is fuel included?
Fuel arrangements depend on the type of rental. Please ask our team on WhatsApp and we will confirm what is included for your booking.
Are the cars insured?
Our team will explain the insurance cover and your responsibilities before you confirm a self-drive rental.
Our service
What are your operating hours?
Reservations are open 24 hours a day, every day. Message us on WhatsApp at any time.
Which areas do you cover?
We serve all of Bali and the surrounding area, including pick-up and drop-off at Ngurah Rai Airport, hotels and villas.